Our Commitment
We stand behind our product. If ASIN Scout Pro doesn't meet your expectations, we offer a straightforward refund process.
1. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on all package purchases. If you are not satisfied with our Service within 7 days of purchase, you may request a full refund - no questions asked.
2. Eligibility for Refund
You are eligible for a full refund if:
- Your refund request is made within 7 days of the purchase date
- It is your first purchase or your first refund request
3. Non-Refundable Situations
Refunds may not be granted in the following situations:
- The refund is requested more than 7 days after purchase
- You have already used a significant portion of your package limits (more than 50%)
- Your account was suspended due to a violation of our Terms of Service
- You have already received a refund for a previous purchase
4. How to Request a Refund
To request a refund:
- Send an email to support@asinscout.com with the subject line "Refund Request"
- Include your registered email address and order details
- Briefly describe the reason for your refund (optional but helpful)
5. Refund Processing
Once approved, refunds are processed as follows:
- Refunds are issued to the original payment method used for the purchase
- Processing typically takes 5-10 business days depending on your bank
- Upon refund, your package and associated benefits will be immediately deactivated
- Any scans performed during the active period will remain in your history for 30 days
6. Partial Refunds
In some cases, we may offer a partial refund or package credit if:
- The refund request is made after the 7-day period but within 14 days
- The Service experienced significant downtime or technical issues during your active package period
- Special circumstances warrant consideration
7. Service Issues
If you experience technical issues with the Service, please contact our support team first. Many issues can be resolved quickly without the need for a refund. We are committed to ensuring our tool works properly for all users.
8. Contact Us
For refund requests or questions about this policy:
- Email: support@asinscout.com
- Response time: Within 24-48 hours on business days